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How Knox Community Hospital uses instant, quality feedback data to increase patient satisfaction scores

In an effort to better connect patients’ perception of the hospital’s patient services offering, doctors, nurses and staff, Knox Community Hospital turned to HappyOrNot to help with collecting instant, quality patient satisfaction data.

“HappyOrNot has given us at Knox Community Hospital the ability to see our days from a whole new and different perspective. Today, our doctors, nurses and staff are provided with the opportunity to hear from our patients at lightning speed and address any issues even before the day ends.”  

- Carson O’Neill

Operations Coordinator of Physician Services, Knox Community Hospital

Learn how HappyOrNot has helped Knox Community Hospital to:

-Make instant, impactful changes based on real-time high-volume data

-Boost patient satisfaction survey metrics of PCMH and Press Ganey

-Reduce overall patient dissatisfaction by 33% in just 6 months

-Improve daily schedules based on detailed data left by patients

Details

  • Åkerlundinkatu 11, 33100 Tampere, Finland
  • HappyOrNot