How Cure 4 The Kids Uses Patient Feedback to Exceed Healthcare Industry Standard

Using HappyOrNot has helped Cure 4 The Kids ask meaningful questions and collect in-moment patient experience feedback.

“HappyOrNot is at the center of everything because it’s how I get feedback from patients, their families, and our employees. I am a very firm believer that patient experience is tied to everything from clinical success to employee engagement. Each of our employees is an ambassador of HappyOrNot because it’s important to the entire organization.”

- Katherine Salkanovic

Director of Patient Experience

Learn how HappyOrNot has helped Cure 4 The Kids to:

-Receive an overall happy score of 95 (way above industry standard)

-Increase patient experience responses by over 2000%

-Decrease patient wait times from between 40-60 mins, down to 10-15 mins

-Uncover several issues, from cleanliness to administering topical medication

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Åkerlundinkatu 11, 33100 Tampere, Finland

HappyOrNot Ltd.

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