Keeler extends EU-based servicing offer, to include Goldmann Applanation Tonometers (GATs)

Keeler is pleased to announce the launch of Goldmann Applanation Tonometer (GAT) servicing from within the EU, via the Keeler European Distribution (KED) site in Terrasa, Spain.

For valued distributor partners and ophthalmic professionals based in the European Union, this will mean a faster turnaround and more cost-effective annual servicing or repair of Keeler’s KAT Tonometer’s (both analogue and digital), which currently takes place at their manufacturing site in the UK.

The local servicing of Keeler’s GATs builds upon existing equipment servicing capabilities within the EU. Launched in January 2024, the KED facility has been offering repair and calibration services specifically tailored for Keeler’s ophthalmic Ultrasound devices and Cryo surgical equipment. It also hosts a dedicated training centre for both distributor partners and eye care industry professionals, with spaces for theoretical and educational sessions, as well as practical training on all Keeler devices.

David Novell, Sales & Service Centre Manager in Spain, explains “We are delighted to be extending our high quality, local equipment servicing capabilities. Our quick turnaround is not only due to being located within the European Union, it is also because of the efficiency of our dedicated team, who promptly and fully tend to each of our customers’ requests“.  

He adds “The quality of our service is backed by the excellent and extensive training we have received from Keeler colleagues at our UK manufacturing site, as well as by our firm commitment to excellence in all that we do. We are working towards offering the repair of a wider range of products in the near future, always with the same level of dedication and quality that a Keeler customer deserves.”

Keeler recommends annual calibration of the Goldmann Annual Tonometer for accuracy of intraocular pressure measuring, to support healthcare professionals in their screening, diagnosis and management of patients with glaucoma. Additionally, the ophthalmology boards of some EU countries mandate regular calibration.

KED is focused on delivering professional, agile, and rapid responses to customers’ needs, together with the highest quality of service. Tomasz Kula, Technical Services Manager in the UK, reported “Our team in Terrassa, Spain, has undergone extensive training to ensure that the service provided at KED for our EU customers mirrors the exceptional care and attention delivered at Keeler UK. Using the same specialised equipment and setup, we are committed to maintaining the highest standards of service across globally”.

The GAT servicing offer is available in two packages: firstly, GAT calibration only; secondly, GAT calibration with replacement parts included.

Keeler’s EU customers are invited to take advantage of faster shipping turnaround and easier customs for calibration services at KED. To celebrate the launch, they can save €50 off both calibration services. The introductory offer ends 1st May 2025.

To find out more or book in a service, they can contact their local Keeler distributor partner, or the Keeler Technical services team direct, by visiting www.keelerglobal.com/support-and-repairs/repairs/