Keeler launches state-of-the-art service and training facility in Barcelona

Broadening our support offering across Europe

Terrassa, Barcelona, (January 2024), global manufacturer of ophthalmic instruments and industry pioneer, Keeler, has announced the launch of its brand-new service and training centre in Barcelona, Spain.

Already established as a service centre for ultrasound equipment, the company has successfully added cryo surgical systems and probes to its offering for EU customers. The new facility will provide comprehensive services including repairs and calibration, as well as incorporating cutting-edge cryo and ultrasound technologies into its services, guaranteeing the highest standards of care utilising technologies developed by its UK office for enhanced precision and efficiency. These services align with the company’s dedication to innovation in eye care, promising to deliver professional, quality, agile, and rapid responses to customers’ needs.

This development will bring multiple benefits to European customers including reduced repair times on cryo and ultrasound products by up to 70%, the removal of complex import processes and delays, reduced delivery times on fast moving parts and a smoother transactional process.

Following a significant investment in the building, equipment and team, the centre also boasts a new, dedicated training area for partners, distributors, and end users. Keeler’s Regional Managers will provide crucial training across two spaces: one for theoretical and educational aspects and the other fully equipped with Keeler’s portfolio of medical devices and presentation equipment for practical training. These training sessions led by Keeler’s industry professionals will offer refresher courses on device usage and maintenance, as well as sharing vital information on new products.

The establishment of this new facility in Spain is set to have a positive impact on the local community, improving accessibility, efficiency, and speed of response, while fostering economic growth in the region. Keeler also intends to grow its dedicated team in Terrassa by 30% in 2024, playing a significant role in providing employment opportunities to the area.

Throughout the project, the team have managed to effectively implement sustainable design practices, aligning with Keeler’s commitment to environmental responsibility. The centre has successfully incorporated eco-friendly materials, energy-efficient technologies, and waste reduction strategies to minimise environmental impact. The improved proximity to European customers has also removed the need to ship replacement devices while processing repairs and shipping routes have transitioned from air freight to road, reducing CO2 impact per kilogram by over 90%.

Project Manager, David Novell said, “Our aspirations for this project have been centered on achieving a seamlessly operational and sustainable facility in Spain. We are delighted to announce the successful integration of innovative cryo and ultrasound services, ensuring that the facility becomes a benchmark for advanced eye care.

By offering swift repair and calibration services, we will significantly reduce customer waiting times. This approach not only guarantees service of the highest standard, but also ensures that clinical centres have access to products promptly. This will in turn positively impact patient well-being by avoiding delays in ophthalmological tests and allowing for the prompt availability of diagnostic results.

We want this new facility to extend beyond a centre for eye care services, instead creating a hub that actively supports and integrates with the local community. The inclusive nature of our training elements will contribute to a skilled and knowledgeable network, fostering long-term partnerships whilst encouraging collaborative learning and engagement.

Our vision is to establish a facility that not only meets, but exceeds industry standards, positively impacting the local community and the broader field of eye care. I would like to extend my appreciation to everyone involved in this project – their commitment, expertise, and collaborative efforts have been invaluable throughout the development process.”

For more information regarding Keeler, please contact marketing@keeler.co.uk