Innovating to Transform the Patient’s Journey

Based in metropolitan New York, the NewYork-Presbyterian is one of the United States most highly rated and biggest hospitals.

Providing care for more than two million patients with a staff of nearly 29,000 healthcare professionals is a challenge that can be more readily met by embracing new technologies.

The NewYork-Presbyterian launched its “Innovation Center” in 2014, in response to the proliferation of new healthcare tools including mobile health, home monitoring, patient engagement, data analytics, predictive modelling, provider communication, and social media that were becoming available.

Two Key Groups : Patients and Providers

According to their Chief Information Officer Daniel Barchi, “we are a leading academic medical centre therefore we needed to be on the forefront of these healthcare innovations. Additionally, we wanted to better identify situations where technology solutions could be successfully applied throughout NYP”. The overriding goal was to deliver the best technology-enabled solutions for two key groups: patients and their families, as well as the providers (all employees of the hospital, doctors, etc.).

“Patients now experience these innovations at various touch points in their journey throughout NewYork-Presbyterian” says Chief Innovation Officer, Dr. Peter Fleischut. When patients check into the hospital, they immediately enter the system by a palm identification scanner. This time saved at admission helps to considerably shorten on the overall length of stay.